Refund Policy

At ATTITUDE, your satisfaction is our priority. If you're not completely happy with your purchase, we offer a straightforward return and refund process to ensure a hassle-free experience.

Return Window

  • You may return any unused and unopened products within 60 days of receiving your order.

  • Products must be returned in their original packaging and in resalable condition.

  • We accept returns on products purchased directly through our website (attitudelivingmart.com). Products purchased from third-party retailers are not eligible for return through us.

How to Return an Item

  1. Contact Us: To initiate a return, please reach out to our customer support team at press@attitudelivingmart.com with your order number and the item(s) you'd like to return.

  2. Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) and instructions on how to send your items back.

  3. Return Shipping: Please note that you will be responsible for the return shipping costs unless the return is due to a mistake on our part or a damaged item. We recommend using a trackable shipping service to ensure your return reaches us safely.

  4. Processing the Return: Once we receive your return and verify its condition, we will process your refund within 5-10 business days. You will be notified by email when your return has been processed.

Refund Method

  • Refunds will be issued to the original payment method used during checkout.

  • Please allow 5-10 business days for the funds to appear in your account, depending on your payment provider.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at press@attitudelivingmart.com. We will provide you with a prepaid return label and offer a full refund or replacement, depending on your preference.

Non-Returnable Items

  • Certain products, such as opened skincare items, cannot be returned for health and safety reasons. Please check product descriptions for specific details.

Exchanges

  • Currently, we do not offer direct exchanges. If you'd like a different product, we recommend returning the original item for a refund and placing a new order.