Customer Service Policy

At ATTITUDE, we are committed to providing excellent customer service and ensuring that every aspect of your shopping experience is seamless and enjoyable. This Customer Service Policy outlines how we support our customers and handle any issues that may arise.

Customer Support Contact

If you have any questions, concerns, or need assistance, our dedicated customer service team is here to help. You can reach us through the following methods:

  • Email: Please send an email to press@attitudelivingmart.com. Our team will respond within 24-48 hours during business days.

  • Phone: You can also contact us by phone at [insert phone number if applicable].

  • Live Chat: Available on our website for real-time support during business hours.

Order Issues and Inquiries

  • Order Status: If you want to check the status of your order, please refer to the tracking information sent to your email or contact us directly for assistance.

  • Order Modifications: Once an order has been placed, we begin processing it as soon as possible to ensure quick delivery. Unfortunately, we are unable to modify orders once they are confirmed.

  • Wrong or Missing Items: If you receive an incorrect or incomplete order, please contact us within 7 days of receiving your package. We will resolve the issue promptly by either sending a replacement or issuing a refund, depending on the situation.

Returns and Refunds

For information on our return and refund policy, please refer to our Refund Policy. If you have any questions regarding returns or need assistance with a return, please reach out to our customer service team.

Product Information

If you need more information about any of our products, including ingredients or usage instructions, our team is happy to assist. You can contact us directly via email or phone for detailed product support.

Shipping Concerns

  • Shipping Delays: While we strive to ensure timely delivery, occasional delays may occur due to factors beyond our control (e.g., weather, courier issues). If you experience significant shipping delays, please contact us, and we will provide you with updates on your order’s status.

  • Lost or Damaged Packages: If your package is lost or damaged during transit, please notify us as soon as possible. We will work with the courier to resolve the issue and either send a replacement or issue a refund.

Customer Feedback

We value your feedback as it helps us improve our products and services. If you have suggestions or comments, feel free to reach out to us at press@attitudelivingmart.com. We appreciate hearing from you and will consider your feedback carefully to enhance your shopping experience.

Satisfaction Guarantee

Your satisfaction is our top priority. If for any reason you're not completely happy with your purchase, please contact us. We are here to help resolve any issues and ensure you're satisfied with your ATTITUDE experience.